Australia’s largest range of letterboxes and fire pits
Good Design Award Gold Winner
Fast shipping Australia wide
Arrives pre-assembled for easy installation, simply affix the front panel.
Can the peak on the Monaco be on the left instead of the right?
The peak of the Monaco is designed to be on the right side of the letterbox, and unfortunately due to the construction of the letterbox, can’t be changed.
How do I pick the best letterbox for my home?
With multiple shapes, styles and shades in our range, we have the perfect letterbox for every home.
Our freestanding pillars are shipped pre-assembled and ready to install. Freestanding pillars are best used to compliment your lawn or garden, and are a stylish yet functional way to complete the look of your home.
Our brick in letterboxes have been designed to be not only functional but durable, with adjustable depth sleeves, and the choice of rear or front opening, for convenience. Unlike other suppliers, most of our brick in letterboxes arrive pre-assembled making installation a breeze.
Picket Fence Letterbox
The design of our fence letterboxes ensures the range is suitable for easy installation into most fence types with a clever concealed mounting system, offering a stylish and clean finish.
Wall Mount Letterbox
Designed to easily mount to your wall, this option is a fantastic choice for those who may be limited by space or access to their letterbox.
What parcel sizes do your letterboxes accept?
Our extensive range of parcel freestanding letterboxes accept a range of parcel sizes from small all the way up to extra-large parcels. Our Parcel Pal 2 has the largest parcel capacity size, accepting up to extra-large parcels, whereas more slimline designs such as the Camden, accepts small parcels.
We also offer a range of brick in and fence letterboxes that can accept smaller parcels. Our Zurich letterbox can be used in both brick or fence installation, and can accept up to medium parcels, whereas the remainder of our parcel brick in/fence letterboxes can easily accept small parcels.
You can view an image in the photo gallery for each parcel letterbox showing the maximum parcel size that product can receive. Please keep in mind, if you are receiving multiple packages/deliveries, the capacity for individual package size will be reduced.
Which letterboxes allow for A4 mail?
We designed several of our letterboxes for the capacity to accept A4 mail for your convenience.
Some of our most popular pillar letterbox designs include the Parcel Pal 2, Hamilton, Camden, Ascot and Camden Large. We also offer several brick in/fence letterboxes that offer A4 mail capability including the Zurich, Palazzo and Siena.
Which freestanding parcel letterboxes have a separate mail shelf?
Our Hamilton, Parcel Pal 2 and Austin 2 letterboxes all have a separate letter slot/shelf at the top of the letterbox, meaning you don’t have to bend down to retrieve your mail.
Do your letterboxes rust- is that under the 5 year warranty?
Our powder coat letterboxes are all zinc coated and then protected with the durable powder coat finish. Similar to a car, only when a surface is exposed to the elements will there be potential for rusting. These are all offered with our 5 year structural warranty, which will cover any rusting issues, occurring naturally.
Our stainless steel letterboxes won’t rust, but might present ‘tea staining’, especially if installed in coastal areas. Most of our stainless steel letterboxes are finished with a marine grade 316 stainless steel, which is more resistant to the elements (especially sea salt spray). We do have some products that offer both the regular stainless steel and the marine grade 316 stainless steel; if you live close to the ocean we do recommend selecting the marine grade 316 stainless steel option for longevity.
Do you offer a service to install the letterboxes?
Unfortunately, we only supply the letterboxes, however we do provide easy to follow installation instructions both on our website, and included in each product packaging. Many of our letterboxes have been designed for easy DIY install, otherwise you can contact a local handyman or tradesperson to install it for you.
How do I install my letterbox?
As every Milkcan letterbox is slightly different, they each come with individual and extensive installation instructions to ensure the process is as simple and easy to follow as possible. These instructions will show how to install your letterbox on different mediums, as well as any tools that may be required for installation.
What tools do I need to install my letterbox?
The tools required will differ depending on not only the letterbox you have purchased, but the medium you are installing on/in. All fixings required for installation (e.g screws) are included with the letterbox. Our Pillar letterboxes generally require a hammer drill, 10mm masonry drill bit and spirit level for installation.
The installation instructions for each letterbox will show any tools that may be required.
Can I change the key lock to a combination lock instead?
Unfortunately, due to the nature of our letterbox designs, we do not recommend swapping a key lock for a combination lock.
We do however offer replacement locks if your current lock has been damaged. You can shop Spare parts here.
Do your letterboxes match Colourbond fencing?
We use our own specific colour finishes on our letterboxes, however we do have several colours similar to Colourbond colours.
Powder coat steel letterboxes:
Black – similar to ‘Night Sky’
Charcoal – similar to ‘Monument’
Silver – similar to ‘Windspray’
Black: 90% match to Monument
Grey: 75% match to Monument
Light Grey: 50% match to Shale Grey
Mocca: 55% match to Dune
Can I paint over the letterbox?
See the instructions below depending on what material letterbox you have
Powder-coat – We don’t recommend painting over our powder-coated letterboxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes. However, if you would like to change the colour, you could try the following: Lightly sand the surface with a fine sandpaper to rough up the surface of the powder coat. Remove all grease, dirt and debris from the surface and let the area dry. Apply a full coat of primer to allow your following final coats of paint to adhere.
Stainless Steel – We don’t recommend painting over stainless steel.
Concrete – Yes. Mask the required areas. Remove all grease, dirt and debris from all surfaces. There is no need to prime the concrete piers, you can paint directly over the surface.
Please note, repainting or customising your letterbox, may void warranty.
Are all of your products in stock and available to buy now?
If the product is displayed as “In Stock”, this product is currently in stock in our warehouse and ready to ship or be collected from our showroom.
If the product is displayed as “Pre-Order”, it is available to purchase now, but will be dispatched at a later date. We will always include an estimated shipping time on pre-order listings. This estimated shipping time should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email. Once the pre-order product is ready, we will ship it out directly to you.
I have placed an order – how do I know when it has been received and when it has been shipped?
We understand that you like to be informed of the status of your order and delivery. Once you place an order online, you will receive an email with your order confirmation. As soon as your product/s are shipped from our warehouse, you will receive an email and/or SMS confirming dispatch. You will also receive a separate email from the courier with your tracking information.
How much is shipping?
We use only premium express courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly (usually within 1-3 days on the east coast) as well as safely.
To get an instant shipping quote
1. Add your selected product/s to cart and then click on the cart icon in the top right-hand corner of your screen
2. Select the VIEW CART option
2. Enter your postcode and suburb and select UPDATE TOTALS to receive the shipping quote to your address
Please note, the quote will take into consideration both the size and weight of product/s ordered, as well as your shipping location.
How long does shipping take?
We aim to dispatch all in stock orders within 24 hours.
Estimated shipping times for metro VIC, metro NSW, and S.A is approximately 1-3 business days. ACT, QLD and and regional VIC is approximately 2-6 business days.
W.A, TAS, North QLD and NT is approximately 6-9 business days.
We cannot guarantee delivery time frames once an order has left our warehouse.
We recommend using the tracking information provided after dispatch has occurred to receive updates on your order.
Please note: delivery delays may occur during peak, holiday or Covid lockdown periods, and during extreme weather conditions.
For more information about Shipping, please visit our Shipping page.
Do you offer a warranty on your letterboxes?
Our letterboxes come with a 5 year structural warranty.