We offer free local pick up from our showroom at 56 Northgate Drive, Thomastown.
Simply order online and select “Pick Up” at checkout.
For all in stock products, please allow 1 hour from placing your order before collection to allow the order to feed through our system.
Our showroom and office opening hours are:
Monday – Thursday 8:00am – 4:00pm
Friday 8:00am – 2:00pm
Our showroom and office are not open on weekends or public holidays.
We ship Australia wide Monday to Friday, from our warehouse in Melbourne direct to your door.
Although our warehouse is located in Melbourne and we are still dispatching within our usual 24 hour timeframe, due to severe weather conditions caused by Cyclone Alfred, we have been notified by our couriers that there will be shipping delays to usual transit times across South East Queensland and Northern New South Wales. Tracking information may not update as frequently as usual during this time due to the disruption to services.
Our custom address signs and pre-order items take a little longer to ship, please refer to individual product listings for delivery timeframes.
Please note, the above time frames are approximate only – we cannot guarantee delivery time frames once an order has left our warehouse. We recommend using the tracking information provided after dispatch has occurred to receive updates on your order.
Please note: delivery delays may occur during peak and sale periods, holiday periods, and during extreme weather conditions.
If you are purchasing other items on the same order as your custom sign, we’ll hold your whole order, and ship all your items together, once your custom sign is ready. If you’d like your other items dispatched within our average shipping timeframes, simply place a separate order for your non-custom items.
We use multiple courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly as well as safely.
To get an instant shipping quote
1. Add your selected product/s to cart and then click on the cart icon in the top right-hand corner of your screen
2. Select the VIEW CART option
2. Enter your postcode and suburb and select UPDATE TOTALS to receive the shipping quote to your address
As many of our products arrive fully assembled for your convenience, the size and weight of the product/s you have ordered (as well as your shipping location) will contribute to the final delivery fee that is charged directly by our courier providers.
We wish we could provide everyone with our products, but unfortunately at this time we are unable to provide international shipping (outside of Australia).
You are welcome to join our waitlist to be notified when Milkcan ships to your country in the future here.
If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left. If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.
Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products. Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.
Please note, drivers are not able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery. If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to re-send.
If an error was made with your shipping address at the time of order, please call our Customer Support team on (03) 9961 4400 as soon as possible. We will do our best to accommodate changes, however as we aim to dispatch most in stock items within 24 hours, if your order has been processed, we will not be able to change your delivery details.
We understand you may require your product to be installed. We design most of our products to be easy for DIY installation, but if you are liaising with tradespeople, we recommend booking your tradespeople in only once all your products have been received and checked. This will prevent any inconvenience if there are any dispatch or shipping delays.
Tracking information will be sent via email confirmation and SMS once your order has been dispatched. Simply click on the tracking number link to receive updates on your order. If you don’t receive tracking information immediately, please allow up to 24 hours before contacting us to allow the courier system to update (For QLD, WA, TAS, NT and regional customers, please allow up to 48 hours).
If you have purchased multiple large items in one order, in some circumstances, the courier may deliver these on separate days. Please allow up to 4 business days for all split shipments to be delivered. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered.
You can also track your order directly through the courier websites below (please refer to the tracking email/SMS to confirm which courier your order has been shipped with):
StarTrack
Australia Post
Allied Express
Feel free to contact our friendly Customer Support team if you have any further questions by emailing [email protected]
Copyright © 2022, Milkcan Outdoor Products. All rights reserved.
(03) 9961 4400
Trade
