Our custom signs and decals are made to order. However due to Christmas manufacturing closures, our usual 10 business day turnaround is currently unavailable.
Orders placed in December are not guaranteed to arrive before Christmas.
If you are ordering other ‘in stock’ items and want to receive those items ASAP, we recommend selecting the ‘Split ship your order’ option on the sign/decal product listing, located under the custom address fields. If you select this option, we will ship your ‘in stock’ items now, and your custom sign/decal will be shipped separately once ready.
If you have not selected this option, we will hold your whole order until your custom sign/decal is ready, and ship all items together.
For pick ups from our Thomastown warehouse, we also recommend selecting the ‘Split ship your order’ option on the sign/decal product listing (no additional shipping fee will be charged in this instance). You will be able to collect your ‘in stock’ items within 1 hour of placing your order, and we will notify you when your custom sign/decal is also ready to be collected.
We offer free local pick up from our showroom at 56 Northgate Drive, Thomastown.
Simply order online and select “Pick Up” at checkout.
For all in stock products, please allow 1 hour from placing your order before collection to allow the order to feed through our system.
Our retail opening hours are:
Monday – Thursday 9am – 4pm
Friday 9am – 2pm
We ship Australia wide Monday to Friday, from our warehouse in Melbourne direct to your door. Most in stock items are dispatched within 24-48 hours.
Our custom house signs & pre-order items take a little longer to ship, please refer to the individual product listing for delivery times.
Please note, the above time frames are approximate only – we cannot guarantee delivery time frames once an order has left our warehouse.
We recommend using the tracking information provided after dispatch has occurred to receive updates on your order.
Please note: delivery delays may occur during peak, holiday or Covid lockdown periods, and during extreme weather conditions.
We use multiple courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly as well as safely.
To get an instant shipping quote
1. Add your selected product/s to cart and then click on the cart icon in the top right-hand corner of your screen
2. Select the VIEW CART option
2. Enter your postcode and suburb and select UPDATE TOTALS to receive the shipping quote to your address
Please note, the quote will take into consideration both the size and weight of product/s ordered, as well as your shipping location.
We may be able to ship some of our products internationally! Please contact support@milkcan.com.au with your chosen products and address, and we will provide you with a shipping quote within 48 hours.
If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left. If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.
Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products. Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.
Please note, drivers are not able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery. If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to re-send.
If an error was made with your shipping address at the time of order, please call our Customer Support team on (03) 9464 6964 as soon as possible. We will do our best to accommodate changes, however as we aim to dispatch most in stock items within 24 hours, if your order has been processed, we will not be able to change your delivery details.
We understand you may require your product to be installed. We design most of our products to be easy for DIY installation, but if you are liaising with tradespeople, we recommend booking your tradespeople in only once all your products have been received and checked. This will prevent any inconvenience if there are any dispatch or shipping delays.
Tracking information will be sent via email confirmation and SMS once your order has been dispatched. Simply click on the tracking number link to receive updates on your order. If you don’t receive tracking information immediately, please allow up to 24 hours before contacting us to allow the courier system to update (For QLD, WA, TAS, NT and regional customers, please allow up to 48 hours).
If you have purchased multiple large items in one order, in some circumstances, the courier may deliver these on separate days. Please allow up to 4 business days for all split shipments to be delivered. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered.
Feel free to contact our friendly Customer Support team if you have any further questions by emailing support@milkcan.com.au.
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(03) 9464 6964
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