Australia’s largest range of letterboxes and fire pits
Most orders dispatched within 24 hours
Good Design Award Gold Winner
Fast shipping Australia wide
Welcome to Milkcan Outdoor Products (referred to as Milkcan , we, us and our). When you choose to purchase our products you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought; you are agreeing to abide with these.
These Terms and Conditions cannot be varied without our written consent. We may update these Terms and Conditions from time to time. We encourage you to read these Terms and Conditions and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.
Any changes are effective immediately upon posting to our website. Your continued use of our website thereafter constitutes your agreement to all such changed Terms and Conditions. Please read these Terms and Conditions before placing an order online and check back often.
We will not be liable if for any reason if our website is unavailable at any time or for any period. From time to time, we may need to restrict access to our website (wholly or partly). We aim to update our website regularly and may change content at any time. We will endeavour to ensure our website contains accurate information and content however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.
You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who accesses our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.
We are the owner or the licensee of all intellectual property rights (including, without limitation, trade marks and copyright) in our website, and in the material published on it (including, without limitation, its look and feel, brands, logos and trade marks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof, and all intellectual property rights contained therein). Those works, are, protected by intellectual property laws around the world. All such rights are reserved.
You must not scrape or modify the paper or digital copies of any materials you have printed off, downloaded or extracted in any way, and you must not use any content separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.
You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes without obtaining a license to do so from us. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
All prices on our website are displayed in Australian dollars (AUD) and include GST where applicable. Prices for our products are subject to change without notice at any time. All payments must be received in full prior to product dispatch from our warehouse.
By subscribing to our mailing list or registering to be notified when a product is back in stock, you are authorising us to send you communications via the email address you provided. Our subscription emails also provide the option for you to opt out at any time via the Unsubscribe link at the end of each email.
We currently operate and manage multiple social media accounts including Facebook, Instagram, Pinterest and TikTok. All social media platforms are governed by their own particular terms and conditions of use. Users may choose to share their personal product content and tag Milkcan at their own discretion. In doing so, the user agrees that we may use and reproduce this content in marketing, including sharing on any of our social media channels, on our website or an email to our subscriber mailing list. This may also include customer reviews and testimonials. In this event, we will acknowledge and site your profile/business.
Milkcan may occasionally offer promotional codes, which can be promoted via our mailing list subscription, or advertised via our website or social media channels. If you have an active promotional coupon code, you will be prompted to enter the code at checkout, and this will generate a discount from your cart value. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued. If you are unable to use a valid promotional code despite meeting all the terms and conditions, please contact firstname.lastname@example.org.
Unless otherwise specified, coupon codes are not valid for use with any other coupon or offer and are only valid for the specified time frame. Certain products or ranges may be excluded from promotions, and coupon discounts are not valid for previous orders placed prior to the advertised times.
Milkcan will occasionally offer sales sitewide, on new product launches, or particular categories. Sales will also be advertised via our website or social media channels, and will run for a limited time only.
We endeavour to ensure that all the products on our website are accurately described. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order. We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours might appear slightly differently on different displays and screens.
On rare occasions we find ourselves unable to deliver products as they are not of sufficient quality or workmanship, we reserve the right to withdraw remove or edit products from our website at any time. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website or for refusing to process or accept an order after we have sent you the order confirmation.
Stock levels of products are subject to change without notice. If for any reason we are unable to supply a product you have ordered, we will contact you as soon as possible to amend, cancel or place your order on backorder. If you select to place your order on backorder, the product will be shipped to you as soon as it arrives in stock.
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name, order number and clear photographs, and our customer support team will advise you on the next steps.
The type of remedy we offer will depend upon the circumstances. We may arrange to replace the product (subject to availability), provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, we will pay the cost of the return.
Damaged or faulty items do not include cases where we deem damage to a product to be due to fair wear and tear, or misuse of already installed products, or failure to use or install products in accordance with installation instructions for said product.
Milkcan reserves the right to cancel or reject an order for any reason, including but not limited to; unavailability of product; an error with pricing; incorrect image or product description; or other such errors deemed applicable to an order.
If we discover an error for any goods you’ve ordered, we will make contact with you as soon as possible and give you the option of reconfirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
In regards to products on pre-order, the estimated shipping date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.
We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, shipping, postal or other relevant transport strike, postal theft, failure or accident, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, interruption of the internet or a website (such as Facebook), or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.