Shipping

We offer free local pick up from our Thomastown showroom (56-58 Northgate Drive).
Simply order online and select “Pick Up” at checkout.
Please allow 1 hour from placing your order before collection.

Our showroom hours are:
Monday – Thursday 9am – 4pm
Friday 9am – 2pm

We are not currently open on weekends or public holidays.

 

All standard orders* dispatched within 48 hours

96% of orders placed before 2pm are dispatched within 48 hours.
**All customised orders including decals and house signs require extra time to make. Check the product listing for an estimated production time on these items.

Fast Shipping

We use express couriers to ensure you receive your parcel quickly, with most orders received within 1-3 days after dispatch

Straight To Your Door

We make shipping easy, with all products shipped straight to your door no matter where you are in Australia

Shipping Fees

Our instant online shipping quote provides you with the best result from multiple third party couriers

To get an instant shipping quote
1. Add your items into the cart and click on the cart review page
2. Enter your postcode or suburb and receive a shipping quote

Please note, the quote will take into consideration both the size and weight of products ordered, as well as your shipping location.

International Shipping

Yes, we do ship some of our products internationally! Please contact support@milkcan.com.au with your chosen product/s and address and we will provide you with a shipping quote within 48 hours.

 

Estimated Delivery Times
  • Melbourne, Sydney, Adelaide1 - 3 business days
  • Canberra, Brisbane, Regional areas of Victoria2 - 4 business days
  • Regional areas of NSW, SA, Central QLD, Gold Coast, Sunshine Coast, Toowoomba3 - 6 business days
  • Perth, Tasmania, North QLD, Darwin6 - 9 business days
  • Regional areas of WA7+ business days

Delivery Info

If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left. If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.

Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products. Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.

Please note, drivers are not able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery. If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to re-send.

Once your order has been dispatched, details such as your address are unable to be updated or changed.

We understand you may require your product to be installed. We design most of our products to be easy for DIY installation, but if you are liaising with tradespeople, we recommend booking your tradespeople in only once all your products have been received and checked. This will prevent any inconvenience if there are any dispatch or shipping delays.

Tracking Your Order 

Tracking information will be sent via email confirmation and SMS once your order has been dispatched. Simply click on the tracking number link to receive updates on your order. If you don’t receive tracking information immediately, please allow up to 24 hours before contacting us to allow the courier system to update (For QLD, WA, TAS, NT and regional customers, please allow up to 72 hours)

If you have purchased multiple large items in one order, in some circumstances, the courier may deliver these on separate days. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered.

 

Feel free to contact our friendly Customer Support team if you have any further questions by emailing support@milkcan.com.au