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Warranty
Our products are designed to suit your lifestyle, but sometimes life happens.
We stand by the premium quality of our products so if you’re concerned something has gone wrong, we are proud to offer industry leading warranties to ensure you can use and enjoy your Milkcan products for years to come!
These warranties apply to faults or defects of the product material or workmanship of the product, and do not apply to faults caused by accidental damage, collision/impact, misuse, incorrect installation, extreme weather conditions, or normal wear and tear/use. Warranty will also not apply to any changes, alterations or modifications made to the product.
Please check all your products upon receiving and lodge a warranty claim within 48 hours of delivery if you notice any faults or damages from transit.
- Letterboxes: 5 year structural
- Fire pits (excl. ethanol): 10 year structural
- Ethanol fire pits & accessories: 12 month manufacturer warranty
- Fire pit accessories: 2 year structural
- House numbers, signs & decals: 7 year structural
- Clotheslines: 10 year structural
- Artificial grass: 8 years
- Outdoor living products: 2 years
- Indoor living products: 12 months
- Pots: Chip free guarantee on arrival
Structural warranty covers defects that affect the integrity and usage of the product. Cosmetic damage, eg. powder coat finish, is not covered by structural warranty.
Accidental damage, including collision or impact, misuse of product, incorrect installation, extreme weather conditions, normal wear and tear over time, cosmetic damage, alterations or modifications made to product either pre or post installation.
Please note, our stud mount numbers are not recommended for installation on letterboxes, as drilling into the letterbox will expose the surface and this may lead to rusting in those areas. If these numbers are installed into a letterbox against our recommendations, this will void the warranty for both the letterbox and the numbers.
Our custom house address signs have been designed to be applied to your letterbox, fence, brick or render using a construction adhesive only (Liquid Nails Fast Grab). Please note that attempting to drill or screw these signs into your chosen surface may damage the sign, and will also void your warranty.
Chips and scratches are not covered by the ethanol fire pit manufacturer warranty. Natural variation in colour, texture and porosity may occur and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible, and shall not be considered a manufacturing defect. Ethanol accessories are only covered by warranty for use with compatible and recommended ethanol fire pits.
Letterboxes - Our powder coat letterboxes are all zinc coated and then protected with the durable powder coat finish. Similar to a car, only when a surface is exposed to the elements will there be potential for rusting. Our structural warranty will cover any rusting issues occurring naturally, not due to damages or alterations.
Please note, our stud mount numbers are not recommended for installation on letterboxes, as drilling into the letterbox will expose the surface and this may lead to rusting in those areas. If these numbers are installed into a letterbox against our recommendations, this will void the warranty for both the letterbox and the numbers.
Fire Pits - Our rust fire pits will continue to naturally weather into a durable rustic finish. Our black fire pits are finished with a high temperature black painted surface that is resistant to heat but not water. If left uncovered in the elements, it will age to a natural rust finish. This rusting process for fire pits is not covered by structural warranty. For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it, and the use of a compatible fire pit rain cover will assist in additional protection and slow the rusting process.
Depending on the individual circumstance, and product, in the instance that a fault occurs with a specific part that can be replaced, we reserve the right to provide a replacement for this faulty part only.
As we are constantly updating and expanding our range, if your current product is no longer for sale, and your warranty claim is approved, we will work with you to find the most suitable and compatible alternative as a replacement.
Need to lodge a warranty?
Please ensure your situation meets our warranty conditions and then submit your warranty claim here.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.