FAQs

Our showroom is located at 56 Northgate Drive, Thomastown, Victoria.

Our opening hours are: 
Monday to Thursday 8:00am – 4:00pm
Friday 8:00am – 2:00pm

Please note, the showroom is currently closed on weekends for both retail and trade. 

In store we have an EFTPOS machine available which accepts Savings, Cheque or Credit. We are also able to accept cash.

We have plenty of on-site parking in our car park, which is located right in front of our building. We also have room for your trailer if you need to bring one to pick up your order.

Depending on what size car you have, most of our products will fit. We recommend looking at the dimensions of the product on our website to get a rough idea if the product will fit in your back seat or boot (all packaging dimensions can be found under each product page under “Dimensions”).  

Please keep in mind, if you have car seats in the back seat or additional people with you, this could make it difficult for certain products to fit.  

Our friendly warehouse team will happily bring your items to your car and help load it in for you.

We have a selection of products from each range in our showroom available to view in person, however due to our extensive range we cannot guarantee a particular product in each colour variation is on display.

Our product listings on the website will show each product and variation in the photo gallery for you to view online.

You are welcome to call us prior to coming on (03) 9961 4400 if you would like to confirm if a particular product is on display in the showroom. 

For all in-stock products, please allow 1 hour from placing your order before collection to allow the order to feed through our system. This will prevent any delays when you arrive.

Retail orders can be collected during our showroom opening hours: Monday to Thursday: 8am-4pm and Friday: 8am-2pm.

If the product is displayed as “In Stock”, this product is currently in stock in our warehouse and ready to ship or be collected from our showroom.  

If the product is displayed as “Pre-Order”, it is available to purchase now, but will be dispatched at a later date. We will always include an estimated shipping time on pre-order listings. This estimated shipping time should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email. Once the pre-order product is ready, we will ship it out directly to you.  

Our custom house signs and decals are made to order, so although they are available to buy now, please allow approximately 10 business days for these to be made and shipped to you. Please note – if you purchase any other items, ie. a letterbox with your sign/decal, your whole order will be shipped once the sign/decal is ready. 

Products listed as pre-order are available for purchase now but will be dispatched at a later date as outlined on the product listing. Where a pre-order product is purchased in addition to an ‘in stock’ item, we will hold your entire order in our warehouse until the pre-order item is ready for dispatch.

For “Out of Stock”products we recommend that you join the waitlist to be emailed when the product becomes available – you can do this easily on the individual product page.

If you require a specific product within a strict timeline, please contact us at support@milkcan.com.au for additional information, or a recommendation on a similar in stock/available product.

Occasionally we may offer discount codes on certain products or ranges. We advertise our discount codes through our Facebook and Instagram pages @milkcanoutdoor, and also through our mailing list – you can sign up to receive our newsletter with upcoming promos and sales.

Some discount codes may have their own set of terms and conditions to be met in order to apply, including certain products, minimum spend, or an expiration date.

We recommend double checking our Terms and Conditions page to ensure your order meets the requirements for the discount code you are using.

If you are meeting all requirements, and the discount is still not applying, please contact us at support@milkcan.com.au including the discount code you are using and the items in your cart.

We sure do! We know sometimes it can be hard to buy for others, so we love the gift of choice!  

Our gift vouchers can be purchased online, and will be emailed directly to your lucky chosen recipient (please note, all gift vouchers are digital only – no physical gift voucher will be shipped)

Simply select the value you would like to gift and your loved one can easily purchase the perfect piece they desire – shop gift vouchers here.

We understand that you like to be informed of the status of your order and delivery.

Once you place an order online, you will receive an email with your order confirmation. As soon as your product/s are shipped from our warehouse, you will receive an email and/or SMS confirming dispatch.

You will also receive a separate email from the courier with your tracking information. 

We use a range of different courier services to deliver your products directly to your door. 

The price for shipping is charged directly from our courier providers, and this is calculated based on the product/s you have ordered and your postcode. 

Yes, we deliver Australia wide. 

Unfortunately, we do not ship to PO Boxes – they are usually too small to accept our products.

Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.

Unfortunately, courier drivers are not able to call you prior to delivery, so please ensure you enter the correct address, and any required delivery instructions upon checkout to ensure a successful delivery.

If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left.

If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.

Occasionally we may consolidate multiple items into one carton (eg. custom house signs may be added inside the letterbox carton, marshmallow forks may be added inside a fire pit carton, etc). Please ensure you check all packaging thoroughly.  

If you have purchased multiple large items in one order, in some circumstances, the courier may deliver these on separate days. Please allow up to 4 business days for all split shipments to be delivered. Unfortunately, this is out of our control. Please check your tracking information for updates related to the remaining items to be delivered. 

If you change your mind, we will accept returns within 30 days from date of purchase provided the product/s are unused, unassembled and in resaleable condition (some exclusions apply – please see our Returns page for further information). Please note that we reserve the right to deny a change of mind return/refund if the product/s are damaged or not in their original or resaleable condition.

Please lodge a request to return your product/s here, and then send them back to us at:
Milkcan Outdoor Products,
56 Northgate Drive, Thomastown VIC 3074.
(All returned goods for ‘Change of mind’ purchases are organised and shipped at a customer’s own expense)

Once we receive your returned product/s, our team will assess if they are in their original and resaleable condition. If these requirements are met, the refund for the full purchase price of the product/s will then be processed onto your original payment method. Please note depending on your bank, a refund may take 5-10 business days to appear in your account. If there are any concerns regarding the condition of the returned product/s, one of our friendly customer service team will contact you to discuss further.

If you were wanting to exchange for another product, we recommend following the process above to return your current product/s for a refund, and simply placing a new order online for your required product/s.

Oh no! We do take extensive care in packaging our products before shipping, however we understand damages may occur in transit. If you have received an order you believe has been damaged, please lodge a Warranty claim here and select “Damaged on arrival” under reason for return. 

Once we receive your request, our Customer Service and Quality Control teams will assess your case, and one of our friendly staff will contact you within 3 business days to discuss how we can help to resolve the situation. 

Once we’ve received your returned products, our team will assess it’s in its original and resaleable condition. If this is the case, your refund will be processed onto your original payment method. Please note depending on your bank, a refund may take 5-10 business days to appear in your account.  

*Please refer to our Returns Policy here for more information.

Letterboxes – 5 year structural

Fire pits- 10 year structural

Fire pit accessories – 2 year structural

House signs – 7 year structural

Decals – 7 year structural

Clotheslines – 10 year structural

Artificial Grass – 8 years

Outdoor living – 2 years

Decor – 12 months

For more information, please visit our Warranty page here.

With multiple shapes, styles and shades in our range, we have the perfect letterbox for every home.

Freestanding Pillars
Our freestanding pillars are shipped pre-assembled and ready to install. Freestanding pillars are best used to compliment your lawn or garden, and are a stylish yet functional way to complete the look of your home.

Brick-in Letterbox
Our brick in letterboxes have been designed to be not only functional but durable, with adjustable depth sleeves, and the choice of rear or front opening, for convenience. Unlike other suppliers, most of our brick in letterboxes arrive pre-assembled making installation a breeze.  

Fence Letterbox
The design of our fence letterboxes ensures the range is suitable for easy installation into most fence types with a clever concealed mounting system, offering a stylish and clean finish. 

Wall Mount Letterbox
Designed to easily mount to your wall, this option is a fantastic choice for those who may be limited by space or access to their letterbox.

Our extensive range of parcel freestanding letterboxes accept a range of parcel sizes from small all the way up to extra-large parcels. Our Bondi and Parcel Pal 2 have the largest parcel capacity size, accepting up to extra-large parcels, whereas more slimline designs such as the Camden, accepts small parcels.   

We also offer a range of brick in and fence letterboxes that can accept smaller parcels. Our Zurich and Geneva letterboxes can be used in both brick or fence installation, and can accept medium to large parcels, whereas the remainder of our parcel brick in/fence letterboxes can easily accept small parcels.

Please keep in mind, if you are receiving multiple packages/deliveries, the capacity for individual package size will be reduced.

We designed several of our letterboxes for the capacity to accept A4 mail for your convenience. Some of our most popular pillar letterbox designs include the Bondi, Noosa Extra Wide, Parcel Pal 2, Hamilton, Camden, Ascot and Camden Large.

We also offer several brick in/fence letterboxes that offer A4 mail capability including the Zurich, Geneva, Palazzo and Siena. 

Our Hamilton, Parcel Pal 2 and Austin 2 letterboxes all have a separate letter slot/shelf at the top of the letterbox, meaning you don’t have to bend down to retrieve your mail.

Unfortunately, we only supply the letterboxes, however we do provide easy to follow installation instructions both on our website, and included in each product packaging.

Many of our letterboxes have been designed for easy DIY install, otherwise you can contact a local handyman or tradesperson to install it for you. 

As every Milkcan letterbox is slightly different, they each come with individual and extensive installation instructions to ensure the process is as simple and easy to follow as possible. 

These instructions will show how to install your letterbox on different mediums, as well as any tools that may be required for installation.

The tools required will differ depending on not only the letterbox you have purchased, but the medium you are installing on/in. All fixings required for installation (e.g screws) are included with the letterbox.

Our Pillar letterboxes generally require a hammer drill, 10mm masonry drill bit and spirit level for installation. The installation instructions for each letterbox will show any tools that may be required. 

Unfortunately, due to the nature of our letterbox designs, we do not recommend swapping a key lock for a combination lock.

We do however offer replacement locks if your current lock has been damaged.

If you are interested in a letterbox with a combination lock we recommend the Bondi, Vienna, Siena or Monza.

If you have damaged your combination or key lock, you can purchase a replacement here.

Once you receive your new lock, please follow the below instructions to install:

1. Unscrew lock nut
2. Push barrel of lock through the lock hole
3. Screw the lock nut back onto the barrel to secure in place
4. Unscrew screw at end of barrel
5. Attach locking arm/cam to end of barrel and secure using the screw

The Hamilton, Parcel Pal 2 and Austin 2 all include ‘Letters’ and ‘Parcels’ screen printed on the letterbox, whereas Noosa, Camden Large, Camden and Ascot have ‘Lift’ screen printed on the front on the lid to assist the postman and couriers with delivering your mail and packages. The colour of the text may differ depending on the letterbox – please refer to the individual product listing imagery to confirm the colour on your preferred letterbox.

Alternatively, the Como, Zurich and Geneva have ‘Parcels’ laser cut onto the lid or handle only.

Yes, you may be are able to install fence letterboxes horizontally, however please be mindful of how the front and/or rear doors will open once positioned this way.

Yes, it can be possible to install our fence letterboxes into a Colorbond fence, however a metal frame may be required for additional support.

We recommend you speak to your installer for more tailored advice to your situation.

We use our own specific colour finishes on our letterboxes, however we do have several colours similar to Colorbond colours.

Powder coat steel letterboxes:

Black – similar to ‘Night Sky’  
Charcoal – similar to ‘Monument’ 
Silver – similar to ‘Windspray’
White – similar to ‘Dover White’

Concrete pillars:

Black: 90% match to Monument  
Grey: 75% match to Monument 
Light Grey: 50% match to Shale Grey 
Mocca: 50% match to Dune
White: 50% match to Dover White

Powder-coat – We don’t recommend painting over our powder-coated letterboxes, which is why we are constantly expanding our range to offer a variety of different colours and combinations to suit most homes. 

Stainless Steel – We don’t recommend painting over stainless steel. 

Concrete –  Mask the required areas. Remove all grease, dirt and debris from all surfaces. There is no need to prime the concrete piers, you can paint directly over the surface.  

Please note, repainting or customising your letterbox, may void warranty.

1. Start by wiping the surface gently with a wet sponge to remove any loose dirt and debris.
2. Apply a mild household detergent to the surface (Choose a detergent that is free from both solvents and petroleum-based chemicals).
3. Rinse the detergent off using clean, fresh water.
4. Use a clean, dry cloth to pat dry the surface.

Note: Generally, it is advised to clean your letterbox every 12 months. If you are located in a coastal area, it is advised to repeat this process every 3 to 6 months.

Most of our fire pits are ready to go straight out of the box. Others may require very easy assembly of the base.

Simply follow the assembly instructions provided, or on the product listing page.

Our fire pit thickness ranges from 3-4mm to ensure they are heavy duty and have extra strength where it matters.

We’ve incorporated both cast iron and steel fire pits into our range, to allow for all different styles of designs. The process of manufacturing cast iron allows us to make specific designs that aren’t available using steel.

Cast iron is a naturally heavier material, but no more stronger or durable than our steel fire pits. Steel also allows for a smoother finish than it’s cast iron counterpart.

The main difference between traditional and ethanol fire pits is that the former is designed to burn timber while the latter is powered by eco-friendly bioethanol.  

Ethanol is a fantastic option if you’re after the versatility of both indoor and outdoor use, with a smokeless entertaining solution. The ethanol fire bowls are also a great solution if you’re looking to add one to a balcony or courtyard. The larger tables work well for larger entertaining spaces.  

Traditional fire pits are to be used specifically outside only, which makes them perfect for backyard entertaining, as well as camping. 

Begin by placing tinder in the centre of the empty fire pit, and then add kindling on top – the two most popular stacking methods are either a traditional “Tee-pee” shape, or alternatively, a “Jenga” style tower. Regardless of which method you use, it is important to ensure you leave adequate gaps to allow good air flow.

Add the firelighter to the tinder pile, and use matches or a lighter to light and leave for a few minutes to allow it to catch. Once the kindling has also ignited, you can now start adding in your firewood to the stack. It is advisable to only add a few smaller pieces of firewood at this point to allow the wood to catch the fire, and gradually add more as needed once the fire has some momentum.

A poker can be used once the fire is established to move the wood around and allow you to safely stoke the fire.

It is advised to gradually let the fire die down approximately an hour before you are wanting to put it out. Using a poker or a large stick, spread the ashes throughout the fire pit to allow them to cool, and start extinguishing the embers. From this point, you can use a shovel to add sand or dirt to the fire pit and mix through with the poker/stick to extinguish the last remaining embers. This method is preferred as there is no sudden change in temperature to the steel.

If you have no sand or dirt available, you can use your garden hose if it comes with a spray setting. While this is not the preferred method of extinguishing a fire, if using water you must take extra care as any hot firewood in the firepit can give off high levels of steam once it comes in contact with the water, which may cause injury.

Backyard fire pit usage is legal as long as you follow the laws and regulations in your state. The fire pit should not stand closer than 5 metres from any timber structure and no closer than 2.5 metres from any other flammable materials. You should ensure that the smoke emissions do not annoy your neighbours. 
 
Ethanol fire pits can be used indoors (with fire screen) or on balconies. Before installation ensure the fire pit is positioned in accordance with compulsory minimum clearances outlined in the installation manual, and that the fire pit is used correctly according to the operations manual.

The bases are designed to hold the bowl securely in place but in doing so, it is exposed to the direct heat from the fire. Please ensure the fire pit is in your preferred position before lighting a fire, and do not touch the base of the fire pit under any circumstance until the fire is out and completely cold. 

For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit.

The use of a fire pit cover will also increase longevity and provide additional resistance from the elements including rain and the sun.

Your rust fire pit will continue to naturally weather into its durable rustic finish. We do recommend keeping your rust fire pit away from surfaces that may be affected by rust staining, and using on a raised surface eg concrete pavers, to protect your decking or tiles from rust.  

For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit. 

Your black fire pit is finished with a high temperature black painted surface that is resistant to heat but not water. If left uncovered in the elements, it will age to a natural rust finish over time and stabilise, requiring no further maintenance. Some people love the fact that their black fire pit will go through a gradual phase of rusting, this can make a great looking addition to your space. If you would prefer that your fire pit stays its beautiful sleek black, you can rub back the surface and apply a coat of heat resistant potbelly black paint each season to keep it looking its best! 

For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit. 

As our custom decals and house signs are made to order, they can take up to 10 business days to be completed and ready for shipping or collection.

A design proof is created based off your order and sent for re-approval in house, artwork is run through a decal cutting machine (if a sign, this would then be applied to the plaque), quality checks are conducted again, then the product is packed safely to ensure safe delivery to your door.

We appreciate your patience waiting for your customised product – we know you will love it!

Our house numbers come in a variety of finishes and sizes to suit every letterbox, ranging from 50mm to 300mm. On each letterbox listing, you can view suggestions of house numbers that we recommend for that product, however you can also refer to our extensive measurement specifications for each letterbox to assess if your preferred house number will fit on your preferred letterbox surface area.  

Please note for installation onto the letterbox itself, we recommend our specifically designed ‘stick-on’ range, to protect the structure of your letterbox. The stick-on range is constructed with a strong adhesive that mounts to all our letterboxes. 

Unfortunately, we do not install the numbers/signs/decals to letterboxes before shipping to you. 

These products are all easy to DIY install/attach to ensure that you are happy with correct placement on your letterbox. Please refer to Installation instructions on your product listing.

Stick On: Constructed with a strong adhesive, our stick on number range is easy to install – no tools required! Ensure the surface is clean and dry. Peel off the protective backing and press it down firmly in your chosen position.  

Screw On/Stud Mount: Install instructions will differ depending on the medium you are attaching to. Screw in numbers will require a drill, however the screws are included with the number/s.

You can view all install instructions on the product listing. 

If you have placed your steel number incorrectly, we recommend covering a spatula with a soft cloth or towel, and gently prying the number/s off.

We do not suggest screwing numbers into your concrete letterbox, as the exposure to weather elements could cause damage, as well as the potential for the concrete to crack due to the vibrations during installation.

We suggest you screw your numbers into your fence, and instead use Stick on House Numbers or a Custom House Sign for your concrete letterbox. 

Our stick on house numbers range have been specifically designed for our concrete letterboxes to make installation a breeze. 

We do not recommend a decal for a concrete letterbox, as it can be hard to stick to the rougher surface of concrete.

We suggest a custom house sign for our concrete letterboxes – we especially love the stainless-steel house signs paired with our concrete letterboxes with stainless steel faceplates.

Your custom house sign is easy to install – simply use some construction adhesive from a hardware store (eg Liquid Nails Fast Grab), apply to the back of your sign (ensuring you stop 2cm from the edges), and adhere to your surface.  

Please note that attempting to drill or screw these signs into your chosen surface may damage the sign, and will also void your warranty.

Unfortunately, the character limit shown on each product is the maximum that is able to fit on that sign. We do recommend abbreviating words if needed, eg. Road to Rd or Street to St.  

Our live preview feature allows you to easily try multiple combinations to ensure you are happy with the placement and wording prior to placing your order.  

We offer wall mounted, in ground mounted and above ground mounted clotheslines.

Wall mounting your clothesline to a wall or fence is a great way to save on space especially for narrow areas like courtyards.  

When a wall or fence is not an option, our In Ground mount clotheslines are perfect for large backyards with grass or soil, so you can easily concrete into the ground using the ground mount legs. Otherwise, we also offer Above Ground mount clotheslines, which mount directly onto concrete using the ground mount legs and mounting plates.

We also offer 3 different clothesline sizes to suit every household:
The 7 line is 820mm deep which is our most compact clothesline and a great fit for couples.
The 11 line is 1150mm deep, and the 13 line is 1350mm deep, which makes these options perfect for small/medium and medium/large families.

Our clotheslines come partially assembled with everything you need.  

The wall mount box includes the flat pack clothesline, hanging line, line tensioner, nuts & bolts, mounting hardware for wall/fence installation and installation instructions.  

The in-ground mount box includes the flat pack clothesline, hanging line, line tensioner, 2 x upright posts to attach to clothesline, 1 x cross brace, mounting fixings and installation instructions.

The above ground mount box includes the flat pack clothesline, hanging line, line tensioner, 2 x upright posts to attach to clothesline, 1 x cross brace, 2 x mounting plates to bolt onto concrete surface, mounting fixings, dynabolts and installation instructions.

You will need a few tools for installation; however, this will depend on your chosen method of installation/clothesline. This could include a drill/hammer drill, timber or masonry drill bits, a tape measure and a spanner.

Please refer to the specific installation instructions for each clothesline for more information.  

Each clothesline will arrive with its own set of installation instructions which can also be found on the individual product listing under “Installation”.

For extra convenience, the width of our clotheslines can be shortened to suit any location.

Additional information regarding how to reduce the width can be found on our clotheslines installation instructions, found on the individual product listing under “Installation”.

Our clotheslines are designed with ease of use in mind. With a clever lift lock & release mechanism, the clothesline can easily be folded up and down between uses. 

To Raise – Slowly lift the front bar until you hear a single click from each strut, locking the clothesline in place. 

To Lower – Lift the front bar higher until you hear another click from each side; releasing the locks and fold down.

7 Line: 16 metres hanging space
11 Line: 26 metres hanging space
13 Line: 31 metres hanging space

10cm is the standard gap between each line giving ample space to hang bulky items, and allowing your washing to dry quicker. 

We use our own specific colour finishes on our clotheslines, however we do have several colours similar to Colorbond colours.

Black – similar to ‘Night Sky’ 
White – similar to ‘Dover White’
Taupe – similar to ‘Dune’
Grey – similar to ‘Woodland Grey’ 
Charcoal – similar to ‘Monument’ 
Latte – similar to ‘Paperbark’

Unfortunately, our ground mount kits do not suit other clotheslines on the market. We have designed these specifically to suit Milkcan clotheslines.

The packaging dimensions for clotheslines will depend on which clothesline you purchase – including whether it is wall mounted, in ground or above ground mounted.  

Our wall mounted clotheslines are flat packed, and they fit into most regular sized cars.  

Our in-ground and above-ground clotheslines, are packaged with large 2m posts, which do fit through larger cars, but we recommend measuring your car space before collecting.

All packaging dimensions can be found on each product page under “Dimensions”. 

Yes! We love a quick and easy DIY installation, so we have ensured our artificial grass is as easy as purchasing your required size, unboxing, rolling into place, and you can enjoy it straight away! 

As our artificial grass is so easy to install, you can use it wherever you like! We think it’s the perfect fit for courtyards and balconies to add some greenery to your aesthetic, as well as a solution for pets in those properties where it may not be possible to have a lawn. 

It is a fantastic option for rental properties where you can simply roll back up and take with you if you move. The easy portability also makes it a great choice for camping or caravanning to keep the pets and kids happy on the go!

There is almost no maintenance required for artificial grass! No need to spend your weekends mowing, weeding and watering. 

If messes do occur due to pets or spills, your grass will be easy to clean with just a hose down. If the artificial grass is placed in a high traffic area, you can also rake or brush through the pile as required to freshen up. 

Yes! All of our artificial grass choices are a fantastic option for our furry friends – however we do recommend our “Lifestyle” option for Pets as the shorter pile height makes it a breeze to clean up. 

You can simply clean up after your pets like normal, and then a quick hose down when required. The pile and thatching ensure the grass feels soft and life-like, making it perfect for play or a snooze!

We offer 5 different options for artificial grass. All options have the same benefits of being low maintenance, easy to clean, allergy free and UV protected. 

However, each have subtle differences ranging from colour, pile height, and thatching, which may influence your decision, and so we have included a handy tip in each heading e.g. For Pets, For Play, etc. 

The choice will ultimately come down to your personal preference and the intended use of the artificial grass, but rest assured, whichever option you choose, we know you will love it!

Our artificial grass is made from polyethylene and polypropylene.

Our artificial grass was designed to meet the harsh Australian elements; however, any synthetic or artificial grass can melt if subjected to extreme heat.

For this reason, we do not recommend using a fire pit or BBQ on the artificial grass, as well as avoiding placing any metal objects on it on a hot day.

The vertical garden panels have a grid backing with modular clips that easily clip one panel onto another. This will enable you to attach as many panels as you need together to create a stunning feature piece for your home or office.

We specifically made all of our vertical garden panels 100cm x 100cm so it would be easy to calculate quantities required – we recommend measuring your square meterage (length x width) to work out how many total panels you will need, and also remember that they can be easily cut to size for any specific angles or shapes for a flawless finish. 

Our vertical gardens can be used both indoors and outdoors due to being UV stabilised, however if using outdoors, some fading may occur after a few years if installed in direct sunlight. 

We love our vertical gardens as an easy low maintenance way to add greenery to your home! Unlike real plants which require constant watering, fertiliser, pruning and sunlight, our vertical gardens will stay happy and beautiful with just an occasional clean.

Depending on where you have installed your vertical garden, you can either hose down with water (lighter mist setting) and allow to drip dry, or simply wipe clean with a damp cloth. 

The 100cm vertical garden panels can be hung on a variety of mediums using nails, hooks, staples or even cable ties, using the grid backing.

The Round vertical gardens include a single key hole on the back of the frame, which allows you to hang from a hook or nail as easily as a picture frame!

The round frame is made of premium quality galvanised steel and power coated black, offering optimal rust resistance against the elements.

The inner foam will start to expand once opened, so we do recommend inserting into cover as soon as possible. It will reach full shape within 24 hours. 

This depends purely on customer preference – the inner foam will be softer, whereas using beans will be firmer.

Don’t worry, your zipper is not broken or missing. For safety reasons for children, the zip has been removed from the product.

You can use a paper clip to open and close your bean bag, taking special care to remove the paper clip from the product once closed. 

An instruction tag will be included with the product for you to refer to easily. 
1. Unzip the bean bag cover (thicker material) and fill with beans
2.The bean bag cover includes a detachable outer liner. Zip this outer liner and the inner liner together and push this into the bean bag.
3. Zip up the bean bag with a paper clip (we do not include a zipper on the outside for safety reasons), and remove paper clip. 

** The liner itself is not to be filled with beans – the beans must go directly into the thicker bean bag cover – the purpose of the liner is to hold the beans when the actual cover is being washed or replaced**

Lounger: approximately 290L 
Round ottoman: approximately 40L
Square ottoman: approximately 60L
Small bean bag: approximately 160L
Large bean bag: approximately 280-290L

If your lounger requires a clean, we recommend first giving it a brush down to remove any loose dirt or dust, and then using some water and a gentle microfiber cloth to wipe down. Alternatively, you can also hose down and leave to dry.

As with all outdoor products, and especially with the current Australian climate, the outdoor loungers and ottomans could be susceptible to mould after some time.

You can prepare a mixture of warm water and mild detergent, and apply the soapy mixture using a soft bristle brush. Hose down thoroughly once done and then place upright in the sun to dry.

Our Noosa, Zimi, Lorne and Lennox hammocks all have 120kg weight load. The Byron Kids Swing has an 80kg weight load, whereas Sadie Swing has a 100kg weight load.

For easy installation we recommend using carabiners or S hooks you can purchase from a hardware store, to loop into the built-in cotton or metal eyelets, and using sturdy rope, loop around a beam or safe and sturdy hanging hook from your ceiling.

Yes, our pots all come with a drainage hole. This allows flexibility for you to use indoors or outdoors.

Yes, our pots have been designed to be used both indoors and outdoors.

For indoor use, we recommend keeping your plant in the nursery pot so you can easily take it out for watering and pop back in later which will help to prevent water leaks. Alternatively, you can use a plastic pot tray from a local nursery or garden centre inside the pot, which will catch water drainage.

For outdoor use, you can also keep your plant in the nursery pot, like above, but the drainage hole means you can plant directly into the pot if you wish. 

We have taken great care in packaging our pots to ensure they can be shipped directly to your door undamaged. Inside the carton, you will find your pot sitting nice and snug surrounded by foam packaging to prevent any damage in transit.

Our pots are made from composite blends of materials including a fibre cement blend, and a poly-resin blend. Rest assured, we have carefully selected materials that are durable enough to be used outdoors as well as inside, but still easy to move around as needed.