Keep your firewood in one handy place, while enjoying a seat around your fire with family and friends.
What is the difference between a cast iron and steel fire pit?
We’ve incorporated both cast iron and steel fire pits into our range, to allow for all different styles of designs. The process of manufacturing cast iron allows us to make specific designs that aren’t available using steel. Cast iron is a naturally heavier material, but no more stronger or durable than our steel fire pits. Steel also allows for a smoother finish than it’s cast iron counterpart.
What is the difference between a traditional fire pit and the ethanol variety?
The main difference between traditional and ethanol fire pits is that the former is designed to burn timber while the latter is powered by eco-friendly bioethanol.
Ethanol is a fantastic option if you’re after the versatility of both indoor and outdoor use, with a smokeless entertaining solution. The ethanol fire bowls are also a great solution if you’re looking to add one to a balcony or courtyard. The larger tables work well for larger entertaining spaces.
Traditional fire pits are to be used specifically outside only, which makes them perfect for backyard entertaining, as well as camping.
How do I assemble my fire pit?
Most of our fire pits are ready to go straight out of the box. Others may require very easy assembly of the base. Simply follow the assembly instructions provided, or on the product listing page.
How thick is the fire pit?
Our fire pit thickness ranges from 3-4mm to ensure they are heavy duty and have extra strength where it matters.
Can I have a fire pit in my backyard?
Backyard fire pit usage is legal as long as you follow the laws and regulations in your state. The fire pit should not stand closer than 4 metres from a timber wall, and you should ensure that the smoke emissions do not annoy your neighbours.
Can I have a fire pit on concrete / grass / decking?
Concrete is a non-combustible material thus a safe surface for a fire pit. We recommend ensuring that the concrete is a stable/level surface to prevent hazards – raised concrete pavers can be perfect for this to provide protection from the extreme heat.
You can place your fire pit on grass, but we do recommend laying a few pavers or pebbles around the fire pit if you’re using it on grass to prevent any embers impacting your grassed area.
We do not recommend placing your fire pit directly on wood or composite decking as this can affect the condition of the surface beneath and be a fire hazard. You can, however, consider using a specially designed fire pit mat made from fire-resistant insulating material to protect against heat transfer and ash and coals falling out.
Can I have a fire pit in an apartment/balcony?
Ethanol fire pits can be used indoors (with fire screen) or on balconies. Before installation ensure the fire pit is positioned in accordance with compulsory minimum clearances outlined in the installation manual, and that the fire pit is used correctly according to the operations manual.
How hot does the base of the fire pit get?
The bases are designed to hold the bowl securely in place but in doing so, it is exposed to the direct heat from the fire. Please ensure the fire pit is in your preferred position before lighting a fire, and do not touch the base of the fire pit under any circumstance until the fire is out and completely cold.
Do I need to store my fire pit when not in use?
For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit.
Will my rust fire pit continue to rust?
Your rust fire pit will continue to naturally weather into its durable rustic finish. We do recommend keeping your rust fire pit away from surfaces that may be affected by rust staining, and using on a raised surface eg concrete pavers, to protect your decking or tiles from rust.
For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit.
Will my black fire pit rust?
Your black fire pit is finished with a high temperature black painted surface that is resistant to heat but not water. If left uncovered in the elements, it will age to a natural rust finish over time and stabilise, requiring no further maintenance. Some people love the fact that their black fire pit will go through a gradual phase of rusting, this can make a great looking addition to your space. If you would prefer that your fire pit stays its beautiful sleek black, you can rub back the surface and apply a coat of heat resistant potbelly black paint each season to keep it looking its best!
For longevity, we recommend to store your fire pit under cover or out of the elements when you’re not using it. This will increase the lifespan of your fire pit.
Are all of your products in stock and available to buy now?
If the product is displayed as “In Stock”, this product is currently in stock in our warehouse and ready to ship or be collected from our showroom.
If the product is displayed as “Pre-Order”, it is available to purchase now, but will be dispatched at a later date. We will always include an estimated shipping time on pre-order listings. This estimated shipping time should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email. Once the pre-order product is ready, we will ship it out directly to you.
I have placed an order – how do I know when it has been received and when it has been shipped?
We understand that you like to be informed of the status of your order and delivery. Once you place an order online, you will receive an email with your order confirmation. As soon as your product/s are shipped from our warehouse, you will receive an email and/or SMS confirming dispatch. You will also receive a separate email from the courier with your tracking information.
How much is shipping?
We use only premium express courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly (usually within 1-3 days on the east coast) as well as safely.
To get an instant shipping quote
1. Add your selected product/s to cart and then click on the cart icon in the top right-hand corner of your screen
2. Select the VIEW CART option
2. Enter your postcode and suburb and select UPDATE TOTALS to receive the shipping quote to your address
Please note, the quote will take into consideration both the size and weight of product/s ordered, as well as your shipping location.
How long does shipping take?
We aim to dispatch all in stock orders within 24 hours.
Estimated shipping times for metro VIC, metro NSW, and S.A is approximately 1-3 business days. ACT, QLD and and regional VIC is approximately 2-6 business days.
W.A, TAS, North QLD and NT is approximately 6-9 business days.
We cannot guarantee delivery time frames once an order has left our warehouse.
We recommend using the tracking information provided after dispatch has occurred to receive updates on your order.
Please note: delivery delays may occur during peak, holiday or Covid lockdown periods, and during extreme weather conditions.
For more information about Shipping, please visit our Shipping page.
Does my fire pit come with a warranty?
Our fire pits are constructed using sturdy and quality materials, however we understand sometimes unexpected issues can occur. Milkcan offers a 10 year structural warranty for our fire pit range.