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Shipping & Returns
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Milkcan Shipping Policy

SHIPPING WITHIN AUSTRALIA ONLY

ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS (AUD)

  • We charge a flat rate of AUD$10.00 delivery fee for every order regardless of quantity
  • Delivery within Australia is 3 – 5 business days. Premium courier service direct to your home or place of work.
  • In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
  • To ensure the safety of your purchase, please specify a business hours address for delivery of the goods.
  • If the goods are being delivered to your home, please ensure someone is at home who can sign for the goods on delivery.
  • If no one is available to accept delivery, the goods will be left in front of the place of delivery. Please specify a location to leave the goods if you cannot be home to sign for the goods.
  • If a PO Box is your only shipping option, we will NOT accept this delivery option.
  • If you have any questions regarding your shipping please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

Milkcan Online Returns/Exchanges

At MILKCAN we want you to be completely satisfied with your purchase. So that we can deliver a great MILKCAN experience, even when you are returning or exchanging:

  • If you are not completely satisfied with your purchase you can exchange or refund within 21 days.

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it confirming your desire to either exchange or refund your purchase, noting your order number. You will find your order number at the top of your confirmation email from MILKCAN. Customer service will advise you accordingly.

Important information:

All customers wanting to obtain a refund must send back their purchase to the following address;

Milkcan Letterbox 68-70 Rodeo Drive, Dandenong Victoria 3175.

  • The customer service division of MILKCAN operates Monday to Thursday during normal business hours E.S.T, Friday 9:00 till 3:00.  If still in doubt, call 03 9791 9971 for customer service. We will gladly guide you through the returns/exchange process.
  • We will gladly accept an exchange or refund within 21 days of the purchase date on your receipt.  Returned merchandise must be in sellable condition and include the purchase receipt and the original MILKCAN packaging.
  • Customers are responsible for shipping and handling charges for any returns/exchanges to MILKCAN. MILKCAN will re-send the requested item at our expense.
  • For returns without a receipt we will make an exchange at the current selling price of the item.
  • Refunds are processed within 48 hours upon receiving the goods and are refunded in the same manner as the original payment.  Please note depending on your bank, the processing of a refund can take up to 5 business days.
  • Exchanges can be made at the MILKCAN office, drop by the office during business hours and our customer support team will help you out.
  • When refunding product, shipping costs will not be refunded.
  • Please note all returned goods are shipped at customer’s own expense.